We take customer support as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organization that has requested support.
Our Policy is:
To provide a fair customer support that is clear and easy to use for anyone wishing to request support.
To publicize the existence of our customer support procedure so that people know how to contact us.
To make sure all support requests are investigated fairly and in a timely way.
To make sure that complaints are, wherever possible, resolved and that relationships are repaired.
To gather information which helps us to improve what we do.
